Guarantee the Good Times: Building Trust & Satisfaction in Waterparks & Theme Parks ⭐


In this livestream recap of “Live with Sondra,” we delve into the enriching conversation between industry veteran Jim Kunau and our CEO, Sondra Shannon.

Jim Kunau’s Insights:

Jim Kunau, boasting of a remarkable 30-year journey in water and theme parks, shares invaluable insights into creating exceptional guest experiences.

Gatemaster’s Approach:

At Gatemaster, we echo Jim’s sentiments by prioritizing guest satisfaction and trust through innovative solutions and personalized experiences.

Guest Preferences and Technology:

Jim discusses the evolving landscape of guest preferences and the transformative impact of technology, such as mobile ordering and cashless systems, on revenue and guest satisfaction.

Sondra’s Perspective:

Sondra highlights the importance of empowering employees and fostering personal connections between staff and guests to elevate the overall park experience.

Improving Guest Experience:

The conversation delves into strategies for enhancing guest interactions and satisfaction, including streamlining pass processing and offering prepaid options to boost revenue.

Creating Memories and Guest-Centric Culture:

Jim reflects on the lasting memories attractions create for families and emphasizes the significance of community service initiatives in fostering a guest-centric culture.

Our Client’s Guests Appreciation and Value:

We recognize the invaluable feedback and experiences shared by our clients’ guests, underscoring the importance of collaboration and knowledge-sharing in the industry.

Connecting with the Speakers:

Sondra and Jim expressed their gratitude for the conversation and invited viewers to share information and resources to help improve inclusivity in the industry.
Connect with them on LinkedIn!


As we conclude this recap, we invite you to engage further by sharing your expertise and insights with our community, ensuring mutual growth and success in the attractions industry.

Want to elevate your attraction to new heights? Schedule a FREE discovery call today with one of our friendly “TechXperts”. Join Sondra’s live session by completing the form. Don’t miss the chance to be part of an exciting and informative discussion!