The Future of Refund Protection in Theme
Parks & Attractions

LIVE with Sondra Recap: Revolutionizing Customer
Experience: The Future of Refund Protection in Theme
Parks & Attractions


Recapping the latest episode of “Live with Sondra,” we delved into the intriguing realm of refund protection in theme parks and attractions, exploring innovative solutions and industry insights with our esteemed guest, Morgan Abney, Director of Strategic Partnerships at The Protect Group.

Morgan Abney’s Insights:

During the lively discussion, Morgan Abney shared invaluable insights into the evolving landscape of refund protection. He shed light on the current trend of flexible refund policies in theme parks, emphasizing the crucial role of technology in enhancing the customer experience.

The Protect Group’s Approach:

Morgan highlighted The Protect Group’s unique approach to refund protection, which aims to provide guests with unparalleled flexibility, irrespective of stringent term conditions. This innovative approach not only fosters trust and loyalty but also serves as an additional revenue stream for attractions.

Guest Preferences and Technology:

The conversation also touched upon guests’ preferences and the pivotal role of technology in meeting their evolving needs. From apps to data analytics, technology plays a pivotal role in shaping the future of guest experiences in theme parks and attractions.

Sondra’s Perspective:

Sondra offered her perspective on refund protection, emphasizing its significance as an add-on option for attraction businesses. She highlighted its role in mitigating risks for guests, thereby fostering trust and loyalty, especially during challenging times.

Improving Guest Experience:

The discussion underscored the importance of refund protection in improving the overall guest experience. By offering flexibility and peace of mind, attractions can create memorable experiences that resonate with visitors long after their visit.

Creating Memories and Guest-Centric Culture:

Moreover, the conversation delved into the essence of creating memories and fostering a guest-centric culture within theme parks and attractions. By prioritizing guest satisfaction and offering innovative solutions like refund protection, attractions can create lasting impressions and build loyal customer relationships.

Our Client’s Guests Appreciation and Value:

Our client’s guests have expressed their appreciation for the value-added services like refund protection. These initiatives not only demonstrate our commitment to guest satisfaction but also reflect our dedication to innovation and continuous improvement.

Connecting with the Speakers:

For those eager to delve deeper into the world of refund protection and guest experiences in theme parks, we encourage you to connect with Sondra and Morgan on LinkedIn. Engage in meaningful discussions, share insights, and stay updated on the latest industry trends.


In conclusion, the latest episode of “Live with Sondra” offered invaluable insights into the future of refund protection in theme parks and attractions. By embracing technology, fostering guest-centric cultures, and prioritizing guest satisfaction, attractions can create memorable experiences that resonate with visitors for years to come. Join us in our journey towards redefining guest experiences and shaping the future of the attractions industry.

Want to elevate your attraction to new heights? Schedule a FREE discovery call today with one of our friendly “TechXperts”. Join Sondra’s live session by completing the form. Don’t miss the chance to be part of an exciting and informative discussion!