Safety First: Innovative Approaches to First Response & Injury Tracking

Overview:

In the latest episode of Live with Sondra, Gatemaster CEO Sondra Shannon welcomed  Jennifer Mifsud, Director of sportsMED, to discuss the future of first response and injury  tracking. This thought-provoking conversation covered the challenges of outdated paper  systems, the transformative potential of digital solutions, and the critical importance of  collaboration in fostering safety across industries like sports, theme parks, and  attractions.

5 Insights from This Live

•  Technology Bridges Gaps in Safety: Outdated paper-based systems hinder efficiency. sportsMED’s app centralizes data collection and ensures compliance with protocols, especially for injuries like concussions.
• Real-Time Data Access Matters: Quick access to medical information empowers First Responders to make better decisions in high-pressure situations.
• Collaboration Enhances Safety: Parks operate like small cities, requiring cross department transparency to optimize safety measures.
• The Future is Digital: From tracking injuries to offering training courses, technology opens new possibilities for improving safety standards.
• Feedback Fuels Innovation: By listening to responders and operators, organizations can refine their processes to better serve guests and staff.

5 Notable Quotes:

• “The future can be anything we want.” – Jennifer Mifsud 
• “If our people are doing well, then our parks are doing well.” – Sondra Shannon
• “We want our customers to come into the park, have a great time, and go home  safe.” – Jennifer Mifsud 
• “Empires are not built by one person. We have to collaborate with each other to  ensure the success of everybody.” – Sondra Shannon
• “When you’ve got several parks, you need to be looking out for your staff as well.” – Jennifer Mifsud

sportsMED’s Approach

Jennifer emphasized sportsMED’s mission to modernize injury tracking and first response.  By offering a user-friendly app, the company ensures that trainers, responders, and  management teams have access to critical information in real time. The app supports compliance with safety protocols while improving communication across teams.

Jennifer’s Vision for Technology:

Jennifer envisions integrating additional features into sportsMED, such as online training  modules for new responders and courses on managing specific conditions like diabetes.  This approach empowers teams with knowledge while ensuring safety standards evolve  alongside technology.

Sondra’s Perspective on Safety:

Sondra highlighted how safety impacts every aspect of guest experience and operations.  From maintaining transparency in incident reporting to collaborating with experts like  Jennifer, Sondra emphasized that innovation and teamwork are essential to enhancing  safety and, by extension, revenue. 

Improving Guest Experience

The session underscored that guest safety is integral to creating memorable experiences.  By equipping teams with the tools and knowledge to respond effectively, organizations can  foster trust and loyalty among visitors. 

Creating Guest-Centric Culture

Jennifer and Sondra agreed that collaboration across departments builds a culture of  safety and care. Parks and sports organizations that prioritize safety not only protect their  guests but also strengthen their brand reputation. 

Gatemaster’s Commitment to Collaboration

At Gatemaster, we value innovation and partnerships that enhance the attractions  industry. This session reflects our dedication to connecting industry leaders with solutions  that drive progress and ensure guest satisfaction. 

Connecting with the Speakers

Want to learn more? Reach out to our speakers and continue the conversation!