Essential Job Functions: 

• Primary responsibility for answering phone calls with a polite and attentive attitude within defined service levels.
• Complete assigned emails under the Support inbox within 24 hours of receiving it.
• Maintain a polite and informative attitude while helping clients on phone calls.
• Build strong client relationships as a representative of Gatemaster.
• Responsible for follow-up with clients as needed.
• Follow strong customer service practices to maintain the strong relationship between the Company and the client.
• Escalate issues to managements when Support Technician is unable to resolve the client’s situation.
• Help support sales team with scheduling demonstrations.

Qualifications: 

• 0-1-year experience with inbound customer call center other customer service role.
• Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service.
• Ability to quickly learn a complex software application and help users with questions
• Strong written and verbal communication skills
• Basic knowledge of major internet browsers and Microsoft Excel and Word
• Organizational skills to maintain clear communication on projects with clients and peers
• Able to stay calm and properly assist customers who are upset.
• Ability to type at least 35 words per minute.

How to apply: All applicants must submit a cover letter and resume to bblair@gatemaster.com