Customer Support Rep


Monday – Friday 11am-6pm

Summary: The primary role of the Tier 1 Customer Support Representatives is to answer inbound Gatemaster phone calls, reply to emails from our clients and help with special projects as defined by their manager. 

Essential Job Functions: 

  • Primary responsibility for answering phone calls with a polite and attentive attitude within defined service levels.
  • Complete assigned emails under the Support inbox within 24 hours of receiving it.
  • Maintain a polite and informative attitude while helping clients on phone calls.
  • Build strong client relationships as a representative of Gatemaster.
  • Responsible for follow-up with clients as needed.
  • Follow strong customer service practices to maintain the strong relationship between the Company and the client.
  • Escalate issues to managements when Support Technician is unable to resolve the client’s situation.
  • Help support sales team with scheduling demonstrations.


  • 0-1-year experience with inbound customer call center other customer service role.
  • Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service.
  • Ability to quickly learn a complex software application and help users with questions
  • Strong written and verbal communication skills
  • Basic knowledge of major internet browsers and Microsoft Excel and Word
  • Organizational skills to maintain clear communication on projects with clients and peers
  • Able to stay calm and properly assist customers who are upset.
  • Ability to type at least 35 words per minute.

How to apply: All applicants must submit a cover letter and resume to [email protected]



510-799-9725 Ext. 1


510-799-9725 Ext. 2

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