Gatemaster Blog
The Mirror or the Pillow – Reacting to Difficult Guest Situations
Anyone who has worked in guest service knows that it is an undisputed fact that you will have to deal with an angry or upset guest. How you (or your team members) respond can make all the difference between the situation being resolved at first contact or the situation being prolonged and escalated. Today I would like to share a story from a colleague (with their permission):
How Loyalty Programs & CRM Systems Transform the Guest Experience
The last time you took a trip, did you use a frequent flier number when you booked your fight? Perhaps you stayed in a hotel that has a reward program. Maybe you redeemed points for free perks during your stay, or maybe you even used the points to pay for your room. Most hotel and airline chains offer loyalty programs through which customers earn points for purchases. As points accumulate, the member benefits from the loyalty program in the form of redemption points for free hotels, flights, and other special perks. These same loyalty accounts can also link to credit cards to accumulate even more points. The more outlets from which the loyalty member can accumulate points, the more data the systems exchange.
Why One System Will Simplify your Waterpark Processes
Everyone strives for a level of simplicity in life. Although in this digital era, life can feel like a constant juggling act. The same waterparks, with so much to manage and so many ways to manage it. Our expert advice: consolidate all of your waterpark processes onto one system to simplify your business.
Support Ticket Creation Tips 101
Creating a new ticket in a professional and thoroughly informative manner takes effort. At Gatemaster, we’ve resolved thousands of tickets. Taking all we’ve learned – we discovered the most important information in a ticket and what gets our resolutions delivered to customers as fast as possible. By following these guidelines, we can work together to prioritize turnover time while reducing the total amount of correspondence overall.
Prevent Employee Theft at Your Facility
Hopefully employee theft is something you never have to worry about but it is an unfortunate reality. There are many free tips and trick, as well as paid services to prevent employee theft at your facility. Find out more about types of employee theft.
5 Ways to Reward Guests at your Waterpark
There is no better way to keep people coming back to your waterpark than rewarding them for their loyalty or providing a list of incentives to bring them back into your waterpark. Here are 5 great ways to reward guests and keep the good times splashing at your waterpark.
10 Topnotch Attractions to Visit This Summer
Summer and sun are finally here, and hopefully you have a little extra free-time to enjoy it. Still, it’s easy to let the summer fly by without doing anything more than appreciating the warmer air and longer days. We’ve put together some ideas from all around to inspire some adventure this summer vacation:
Software Onboarding Specialist
Gatemaster was founded in 1994 by individuals looking to provide a software solution for those in the admissions and attraction industry. We give admission and attraction business owners the tools and features they need to operate their business successfully while providing solutions to increase revenue through our point-of-sale, E-Commerce, and Ticketing platform.
Entry Level Software Sales
Interested in starting a career in Sales, and want to join a hardworking, fun, goal-oriented, collaborative team? This is an opportunity for recent (and soon-to-be college graduates) who are interested in software sales for an established software company. At Gatemaster, our culture is important—our team members enjoy an upbeat work environment where there is room to continue learning in a team setting. We strive for personal development while focusing on team dynamics.
Student Intern – Marketing Department – Denver Area
Gatemaster Systems has more than a 20 years of experience as a software point of sale and ticketing solution for the amusement business. Clients include: family entertainment facilities, Ski Resorts, Museums, Zoos and Aquariums, and more.
Administrative Assistant
Gatemaster was founded in 1994 by individuals looking to provide a software solution for those in the admissions and attraction industry. We give admission and attraction business owners the tools and features they need to operate their business successfully while providing solutions to increase revenue through our point-of-sale, E-Commerce, and Ticketing platform.
3 Reasons Point-Of-Sale Software for Non-Profit Attractions Is Critical
Finding and keeping sufficient funds for your non-profit organization is an increasingly difficult task at times. Within non-profit attractions, there is a lot to keep track of, and when it comes to your revenue the last thing you want is to lose track of any part of it. It’s crucial that the funds you have are utilized in the best ways possible, and keeping track of it all can seem like an unyielding task. However, a new point-of-sale (POS) software may give you everything you need to do it all.
