Email service providers like Yahoo are rolling out AI-powered summaries that automatically extract and display key details from emails—often before the recipient even opens them. While this feature offers convenience to users, it introduces a new challenge for marketers and guest experience professionals.
As a leader in attraction management software, Gatemaster is always working to keep our clients ahead of the curve. If your business relies on email for confirmations, updates, or pre-arrival guest communications, it’s critical to understand how AI summaries may affect your message.
What Are AI Email Summaries?
AI summaries are generated automatically by email platforms such as Yahoo Mail. These summaries often appear at the top of the email and highlight key points like event details, times, and response requests.
In the screenshot below, Yahoo Mail auto-summarizes a summer camp email, showing:
- A title: “Soccer Summer Camp”
- A date/time: “Wednesdays at 6pm, beginning Aug 8”
- A location: “Tokama Camp, Stafford, NH”
- A bullet list of parent response questions
These snippets are created by the email platform—not the business or sender.
Why Gatemaster Clients Should Care
If you’re sending guest emails through Gatemaster tools, you work hard to build thoughtful, well-branded communications. But AI summaries could:
- Cause users to skip reading your full email
- Remove your brand’s voice or tone
- Lead to confusion if critical information is omitted
For example, if a ticket confirmation or waiver reminder is shortened by AI, your guest might miss out on important prep steps or expectations.
Best Practices to Navigate AI Summaries
Here are key strategies Gatemaster recommends to protect the integrity of your guest communications:
- Encourage Full Email Reads
Include a friendly reminder near the top of your message:
“This message may be summarized by your email provider. Please scroll to the bottom for full event info and forms.”
- Test Your Emails on Major Providers
Preview how your emails display on Yahoo, Gmail, and Outlook. Watch for cutoffs or AI previews that change your messaging.
- Monitor for Guest Confusion
If you start receiving more questions about things that are clearly answered in your emails, AI summaries could be the culprit. Train staff to ask what email client the guest is using.
Stay Ahead with Gatemaster
At Gatemaster, we don’t just provide tools—we help you succeed in a changing digital world. As AI continues to shape communication, we’re here to ensure your messaging remains effective, whether it’s through email, mobile apps, or ticketing interfaces.
If you’re interested in learning more schedule a free discovery call with a “TechXpert!”
Let us know if you found this blog helpful or insightful.
We’d love to hear your thoughts!
Share this blog with your network.