Gatemaster Blog
Guarantee the Good Times: Building Trust & Satisfaction in Waterparks & Theme Parks ⭐
Guarantee the Good Times: Building Trust & Satisfaction in Waterparks & Theme Parks ⭐ Overview: In this livestream recap of "Live with Sondra," we delve into the enriching conversation between industry veteran Jim Kunau and our CEO, Sondra Shannon. Jim Kunau’s...
🤝 From Barriers to Belonging: Transforming Attractions for Everyone
🤝 From Barriers to Belonging: Transforming Attractions for Everyone Overview: In our recent "Live with Sondra" session, we delved into the crucial topic of inclusivity in attractions with our CEO, Sondra Shannon, and special guest Dani Rose, an award-winning...
Boost Revenue & Guest Love: The Power of Upselling for Attractions
Let's face it, attraction professionals like yourself wear many hats. You're the experience architect, the customer service champion, and the ever-watchful eye on your bottom line. In today's competitive landscape, maximizing revenue while creating unforgettable guest...
Don’t Let Your Electronics Hibernate in Chaos: 3 Off-Season Storage Tips for Attractions
When the season winds down and the crowds thin, attractions face a period of transition. While some tasks like maintenance and refurbishment take center stage, another important consideration is the proper storage of electronics. Leaving them unprotected can lead to...
Mobile Ordering: A Hauntingly Good Way to Boost Guest Satisfaction at Your Haunted Attraction
The screams, the chills, the… hangry groans? Long wait times at concession stands can be a real buzzkill for your guests at your haunted attraction. But fear not, hauntmaster extraordinaire! Mobile ordering can be your secret weapon for satisfying hungry guests,...
From Chaos to Chills: How to Make Group & Party Planning a Scream (Not a Nightmare)
The season of scares is approaching, and along with it comes the exciting chaos of group and birthday party bookings at your haunted attraction. While these events can be a significant source of revenue, managing them effectively can feel like dodging a horde of lost...
Keeping the Food & Beverage Boos at Bay: 3 Common Challenges and How to Slay Them
Running a haunted attraction is no easy feat and keeping your food & beverage operation running smoothly can feel like facing a never-ending horde of hungry zombies. Here are some common challenges and solutions: Managing peak hour crowds: Long lines and...
LIVE with Sondra Recap: Power Up Your Success with Collaborative Strategies
Power Up Your Success with Collaborative Strategies Overview: In this recap of "Live with Sondra," CEO Sondra Shannon delves into the future of refund protection in theme parks and attractions with guest Deana Jean, CEO of Intentional Excellence. Deana Jean’s...
LIVE with Sondra Recap: Revolutionizing Customer Experience: The Future of Refund Protection in Theme Parks & Attractions
LIVE with Sondra Recap: Revolutionizing CustomerExperience: The Future of Refund Protection in ThemeParks & AttractionsOverview: Recapping the latest episode of "Live with Sondra," we delved into the intriguing realm of refund protection in theme parks and...
Embracing the Future: The Benefits of Implementing Digital Season Passes in Theme Parks
In the dynamic landscape of theme parks, the traditional approach to season passes is evolving. The shift towards digital season passes brings forth a myriad of advantages that not only enhance the visitor experience but also streamline park operations. Let's delve...
Tech vs. Touch: Finding the Personalization Sweet Spot
Tech vs. Touch: Finding the Personalization Sweet SpotOverview: In this video discussion, Sandra Shannon, CEO of GateMaster Technology, hosts Vincent Mavente from Herschend Family Entertainment to explore the delicate balance between technology and personalization in...
Navigating the F&B Maze
Navigating the F&B MazeAre you an attraction professional hungry for innovative ways to level up your food and beverage (F&B) game? Then grab your metaphorical napkin and dig into the delicious discussion between Gatemaster Technology’s CEO Sondra Shannon and...
