by Sondra Shannon | Sep 22, 2016 | Users, Systems
In this three part series we will cover the most often forgotten, but easy to implement, items to improve your customer experience. First we will address what your customer’s needs and expectations are, then your employees’, and finally what you need to...
by Sondra Shannon | Sep 9, 2016 | Case Studies
Customer: Deep River Waterpark in Merrillville, Indiana. Jim Basala knows waterparks. With over 30 years experience in park management, time earned as the former Chairman of the World Waterpark Association, and a great team behind him he knows what it takes to make a...
by Sondra Shannon | Aug 26, 2016 | Case Studies
I visited with Colleen Wyatt of Hinkle Family Fun Center. Hinkle Family Fun Center first started with laser tag in 1994 and they have since grown into two locations. Both buildings were just using a cash register and Gatemaster was implemented as their first point of...
by Sondra Shannon | Aug 16, 2016 | Case Studies
I visited with Ryan Labriola of Fountain Valley Skating Center located in Fountain Valley, California. It is a family owned roller skating rink and arcade that has been around for more than 40 years. Ryan’s 85-year-old grandfather opened the facility and is...
by Sondra Shannon | Jul 14, 2016 | Users, Systems
If your Haunted Attraction is using multiple software systems and e-commerce platforms (in lieu of just one integrated point of sale and ticketing system) it can lead to missed reporting opportunities, operational inefficiencies, and increased opportunity costs. This...
