by Tiffany Blair | Nov 11, 2021 | Tips & Tricks
With the recent staff shortages, facilities must find ways to improve the guest experience with less staff. How do we create time with less staff? The answer, make your sales guest driver. I have a long-time belief that if you make it easy for the guest to buy, they...
by Tiffany Blair | Nov 8, 2021 | Tips & Tricks
I am often asked, what are some areas of the eCommerce that are not often used to its fullest. My answer is always the same, group sales! Guests either fill out a form online and wait to get a response or must call in for reservation booking during operating hours...
by Tiffany Blair | Nov 5, 2021 | Tips & Tricks, Uncategorized
A greeter is anyone who may come into contact with a guest. This could be the ticket booth operator, the ticket taker, sanitation, or the gift shop, cashier. I worked at the admission gate for a private event recently. As the first person, the guest met, I made sure I...
by Tiffany Blair | Feb 11, 2020 | Systems
In a modern world where businesses are seeing consumers desire to reduce line wait times and learn to service themselves. The consumer demand for a cashless society is increasingly becoming more and more popular. A businesses decision to add cashless programs can...
by Tiffany Blair | Oct 21, 2019 | Uncategorized
When you’re selling a service, or an experience guests expect a WOW factor. That WOW factor starts from the first point of entry, the ticket booth. Having properly trained staff creates that feeling of excitement right from the start. This can really make a difference...
