Gatemaster Blog
Gatemaster Cares
For the past eight years Gatemaster has participated in the Ruff House Event in Salt Lake City, Utah. This event benefits the Utah Animal Advocacy Foundation. Gatemaster current and past employees have donated their time to participate in the Pinups for Pups fashion show during the Ruff House event. The Utah Animal Advocacy Foundation will rescue, rehabilitate, and adopt out homeless pets regardless of age or disability. They specialize in rehabilitating special needs pets which they call “perfectly imperfect” pets. UAAF is best known for Saving Ruby Sue, the cleft Pallet Pit Bull. The group now specializes in saving cleft pallet dogs.
Gatemaster’s Guide to Great Customer Experience Part 2
In this three part series we will cover the most often forgotten, but easy to implement, items to improve your customer experience. First we will address what your customer’s needs and expectations are, then your employees’, and finally what you need to provide and achieve as the business owner/manager.
Gatemaster Case Study – Fairmount Glen Miniature Golf
I interviewed Gatemaster customer Thomas Ness, owner of Fairmount Glen Miniature Golf in Syracuse, NY. He discussed business challenges and his reasons for switching to Gatemaster Point of Sale and Ticketing System
Gatemaster’s Guide to Great Customer Experience Part 1
In this three part series we will cover the most often forgotten, but easy to implement, items to improve your customer experience. First we will address what your customer’s needs and expectations are, then your employees’, and finally what you need to provide and achieve as the business owner/manager.
Gatemaster Case Study – Deep River Waterpark
Jim Basala knows waterparks. With over 30 years experience in park management, time earned as the former Chairman of the World Waterpark Association, and a great team behind him he knows what it takes to make a park successful. Mr. Basala, along with Sasha Mateer (General Manager), and Chris Nawracaj (Operations Manager) of Deep River Waterpark shared with us a few of their challenges and what they have done to improve business.
Gatemaster Case study – Hinkle Family Fun Center
Hinkle Family Fun Center first started with laser tag in 1994 and they have since grown into two locations. Both buildings were just using a cash register and Gatemaster was implemented as their first point of sale system.
Gatemaster Case Study – Fountain Valley Skating Center
I visited with Ryan Labriola of Fountain Valley Skating Center located in Fountain Valley, California. It is a family owned roller skating rink and arcade that has been around for more than 40 years. Ryan’s 85-year-old grandfather opened the facility and is still an active part of operations today.
Not the Kind of Nightmare You Want from Your Haunted Attraction!
If your Haunted Attraction is using multiple software systems and e-commerce platforms (in lieu of just one integrated point of sale and ticketing system) it can lead to missed reporting opportunities, operational inefficiencies, and increased opportunity costs. This is not the sort of nightmare that you want at your Haunted Attraction.
Hiring Customer Support Rep
The primary role of the Tier 1 Customer Support Representatives is to answer inbound Gatemaster phone calls, reply to emails from our clients and help with special projects as defined by their manager.
Going Beyond Standard Ticketing Sales
How do we increase revenue effectively and offer incentives for spending in other parts of the park when typically the main revenue stream for Ticket Booth is walk up traffic sales? There are several ways to boost sales in your ticket booth. Here are a few:
Gatemaster User Portal 2: The Helpening
Here at Gatemaster we like to keep things pretty serious. We drink our coffee black. No scented candles, no Saturday morning cartoons. Why? Because fun is your business. Our goal is to help you keep fun – well, fun.
Get your $250 thank you credit towards your annual support and maintenance renewal!
All current Gatemaster customers will be eligible for our Referral Program. It’s a simple way for Gatemaster clients to earn a $250* credit toward annual Support packages for every referral that comes onboard with Gatemaster!
