by Sondra Shannon | Feb 1, 2023 | News & Events, Tips & Tricks
The guest-driven transaction is a new way of thinking about customer service and hospitality. It focuses on creating an experience beyond just the transaction and instead creates an atmosphere that customers want to return to. Here are ten reasons why this type of...
by Tiffany Blair | Feb 1, 2023 | News & Events, Tips & Tricks
With more and more people making purchases online, attraction owners and operators need to ensure their customers’ online transactions are secure. This is especially true when you consider that many customers may be using their credit cards, debit cards, or other...
by Sondra Shannon | Feb 10, 2022 | Services
Credit Card Chargebacks: What Amusement Businesses Need to Know As the payments landscape continues to evolve, it is important to understand how a credit card transaction is processed and the liabilities a business may be held responsible for. Certain liabilities,...
by Tiffany Blair | Jan 17, 2022 | Tips & Tricks
In a highly competitive atmosphere, a consumer can consume up to 5,000 ads per day according to the research firm Yankelovich in 2007. That number is estimated to be between 6,000 to 10,000 in 2021. “The purpose of advertising and branding is to increase awareness of...
by Tiffany Blair | Dec 10, 2021 | Tips & Tricks
More and more guests are using mobile devices to buy, allowing for the opportunity to upsell as part of the purchasing path before arrival at your facility. If they know what is available before they arrive this leads to happier interactions with employees and a...
by Tiffany Blair | Dec 6, 2021 | Tips & Tricks
What are some ways that we can cut down on season pass and membership processing and enhance the guest experience? At the beginning of each season, many facilities struggle with the long lines associated with guests attempting to process their season pass voucher into...
