by Sondra Shannon | Feb 6, 2023 | News & Events, Tips & Tricks
In a world where people’s opinions are increasingly valued, customer-driven experiences are vital to keeping guests happy. Understanding what customers want and how they want to purchase goods or services is essential to creating an enjoyable experience....
by Sondra Shannon | Feb 5, 2023 | Services, Software, Systems, Tips & Tricks, Users
As the world becomes increasingly digital, attractions need to keep up with the times. Outdated software for online and mobile purchases for your guests can cost you lost sales and customer satisfaction. Up-to-date software provides an enjoyable experience for your...
by Sondra Shannon | Feb 1, 2023 | News & Events, Tips & Tricks
The guest-driven transaction is a new way of thinking about customer service and hospitality. It focuses on creating an experience beyond just the transaction and instead creates an atmosphere that customers want to return to. Here are ten reasons why this type of...
by Sondra Shannon | Feb 10, 2022 | Services
Credit Card Chargebacks: What Amusement Businesses Need to Know As the payments landscape continues to evolve, it is important to understand how a credit card transaction is processed and the liabilities a business may be held responsible for. Certain liabilities,...
by Sondra Shannon | Dec 14, 2020 | Services
In the beginning, most of us thought COVID-19 would be a thing of the past by 2021, but the reality is that it’s far from over. Many businesses have been affected by COVID-19 restrictions, especially family entertainment businesses like amusement parks, waterparks,...
