by Sondra Shannon | May 25, 2023 | Industries, Tips & Tricks
In a world where businesses strive to attract and retain customers, one key factor stands out above the rest: legendary service. The kind of service that keeps customers coming back for years, building a loyal customer base that becomes the backbone of any successful...
by Sondra Shannon | Mar 10, 2023 | Systems, Tips & Tricks
Guest-driven transactions (GDTs) are a new way for businesses to interact with their customers and gain valuable insights into their behavior. GDTs involve the use of technology to track customer interactions across different channels, such as online stores, mobile...
by Sondra Shannon | Feb 6, 2023 | News & Events, Tips & Tricks
In a world where people’s opinions are increasingly valued, customer-driven experiences are vital to keeping guests happy. Understanding what customers want and how they want to purchase goods or services is essential to creating an enjoyable experience....
by Sondra Shannon | Feb 5, 2023 | Services, Software, Systems, Tips & Tricks, Users
As the world becomes increasingly digital, attractions need to keep up with the times. Outdated software for online and mobile purchases for your guests can cost you lost sales and customer satisfaction. Up-to-date software provides an enjoyable experience for your...
by Sondra Shannon | Feb 1, 2023 | News & Events, Tips & Tricks
The guest-driven transaction is a new way of thinking about customer service and hospitality. It focuses on creating an experience beyond just the transaction and instead creates an atmosphere that customers want to return to. Here are ten reasons why this type of...
by Tiffany Blair | Feb 1, 2023 | News & Events, Tips & Tricks
With more and more people making purchases online, attraction owners and operators need to ensure their customers’ online transactions are secure. This is especially true when you consider that many customers may be using their credit cards, debit cards, or other...
