Gatemaster Blog

In the average working day, there is a potential for problems to arise. Having the right plans and tools in place for staff to deal with issues will ensure the success of your team. Helping your staff to communicate and resolve issues in a timely manner will boost their confidence and performance.

When talking to a customer, your employees are creating an overall impression of your business. Sometimes this can be seen as putting on a performance for your customer.  At the end of every engagement, how the customer feels about the employee and their performance is how they feel about your business. By simply providing a positive experience, staff can change a customer’s perspective on how they view your business. To help your employees create these positive experiences, have them think of themselves as actors.

In part one of this blog series, we explored tips in preventing conflict. In part two, we discussed the most effective method in conflict resolution in the workplace. The last step in conflict resolution can be the easiest but the least practiced.

In part one, we discussed how to help prevent conflicts from coming up. In part two I am going to tell you the most effective way to solve any kind of conflict that may arise in your workplace.

Conflict can arise at any time and for many varied reasons in the workplace. It’s never a question of if there will be a conflict, but rather when and why. The root cause of most conflict is poor communication. Keeping that in mind, there are steps that you can take to prevent conflicts from developing. Following these steps will have positive impacts for your employees, customers, and overall operation of your business. Some of the things you can do to proactively prevent conflict are:

Keeping guests you already have is a much easier than gaining new ones. The size of your facility doesn’t matter. Small or large, we have some fantastic ideas to keep your guest coming back.