by Tiffany Blair | Nov 16, 2021 | Tips & Tricks
Bad Apples will promote everything that is wrong with your business. This leads to a negative company culture and decreases morale. When interviewing an individual, for a position you want to ensure this person fits into the companies’ mission, vision, and values....
by Tiffany Blair | Nov 11, 2021 | Tips & Tricks
With the recent staff shortages, facilities must find ways to improve the guest experience with less staff. How do we create time with less staff? The answer, make your sales guest driver. I have a long-time belief that if you make it easy for the guest to buy, they...
by Tiffany Blair | Nov 8, 2021 | Tips & Tricks
I am often asked, what are some areas of the eCommerce that are not often used to its fullest. My answer is always the same, group sales! Guests either fill out a form online and wait to get a response or must call in for reservation booking during operating hours...
by Tiffany Blair | Nov 5, 2021 | Tips & Tricks, Uncategorized
A greeter is anyone who may come into contact with a guest. This could be the ticket booth operator, the ticket taker, sanitation, or the gift shop, cashier. I worked at the admission gate for a private event recently. As the first person, the guest met, I made sure I...
by Sondra Shannon | Dec 14, 2020 | Services
In the beginning, most of us thought COVID-19 would be a thing of the past by 2021, but the reality is that it’s far from over. Many businesses have been affected by COVID-19 restrictions, especially family entertainment businesses like amusement parks, waterparks,...
by Sondra Shannon | Oct 28, 2020 | Services
2020 has been a year of unexpected twists and turns. With the COVID-19 outbreak, your business likely had to make some drastic changes! Many companies were forced to temporarily close their doors during the initial phases of the pandemic response. Now that things are...
