by Tiffany Blair | Nov 11, 2021 | Tips & Tricks
With the recent staff shortages, facilities must find ways to improve the guest experience with less staff. How do we create time with less staff? The answer, make your sales guest driver. I have a long-time belief that if you make it easy for the guest to buy, they...
by Tiffany Blair | Nov 8, 2021 | Tips & Tricks
I am often asked, what are some areas of the eCommerce that are not often used to its fullest. My answer is always the same, group sales! Guests either fill out a form online and wait to get a response or must call in for reservation booking during operating hours...
by Tiffany Blair | Nov 5, 2021 | Tips & Tricks, Uncategorized
A greeter is anyone who may come into contact with a guest. This could be the ticket booth operator, the ticket taker, sanitation, or the gift shop, cashier. I worked at the admission gate for a private event recently. As the first person, the guest met, I made sure I...
