by Sondra Shannon | Sep 25, 2018 | Systems, Users
Anyone who has worked in guest service knows that it is an undisputed fact that you will have to deal with an angry or upset guest. How you (or your team members) respond can make all the difference between the situation being resolved at first contact or the...
by Sondra Shannon | Sep 18, 2018 | Systems, Updates & Features
The last time you took a trip, did you use a frequent flier number when you booked your fight? Perhaps you stayed in a hotel that has a reward program. Maybe you redeemed points for free perks during your stay, or maybe you even used the points to pay for your room. ...
by Sondra Shannon | Aug 23, 2018 | Systems, Updates & Features
Everyone strives for a level of simplicity in life. Although in this digital era, life can feel like a constant juggling act. The same waterparks, with so much to manage and so many ways to manage it. Our expert advice: consolidate all of your waterpark processes onto...
by Sondra Shannon | Aug 21, 2018 | Systems
Creating a new ticket in a professional and thoroughly informative manner takes effort. At Gatemaster, we’ve resolved thousands of tickets. Taking all we’ve learned – we discovered the most important information in a ticket and what gets our...
by Sondra Shannon | Aug 14, 2018 | Systems, Users
Hopefully employee theft is something you never have to worry about but it is an unfortunate reality. There are many free tips and trick, as well as paid services to prevent employee theft at your facility. Find out more about types of employee theft. Run Background...
by Sondra Shannon | Aug 8, 2018 | Systems, Users
There is no better way to keep people coming back to your waterpark than rewarding them for their loyalty or providing a list of incentives to bring them back into your waterpark. Here are 5 great ways to reward guests and keep the good times splashing at your...
