“Is anyone paying with cash? Our card machine is down.”

The last thing you want on a busy day is to be unable to accept card transactions. But with some helpful tips and a little preparation, you’ll be ready to accept manual card transactions should the instance occur.  What should you do if you can’t process a transaction? If your internet, power, or payment device stops working, you’ll want to do the following:
  1. Run a Voice Authorization. Click here for step-by step instructions. (*Hint: It’s a great idea to print these steps and keep them near your terminal)
  2. If the card number is approved, take a manual imprint of the card. We recommend using a knucklebuster. Learn more about manual payments here.
  3. Make sure you can read everything on the imprint. Once back up, you can hand-key the transaction as a Post-Auth.
Gatemaster Chargeitpro customer paying with credit card.jpg  What if there are no raised digits on the card? If the card presented is unembossed, you’ll want to take another form of payment. Merchants who hand-key card numbers in a face-to-face environment (rather than online or over the phone) could be liable for certain chargebacks, because they cannot prove the card presence through a manual imprint. Want more info? Give ChargeItPro a call. We’re happy to answer any questions you may have about payment processing. Give us a call at 800.989.2135 or email sales@chargeitpro.com.

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