Knowing your guest’s expectations can sometimes feel like guessing. Gatemaster is here to help and remove the guesswork. Here are expectations that your guests have, why they leave bad reviews, and what keeps them coming back. Easy Access to Your Location If a guest can’t find your location or if there are not enough parking spots this could lead to bad online reviews. If your facility is new or if you have moved your facility, be sure to update you address with bing and google. What guests want:
- Plenty of parking
- Short drive
- Easy to find
- Training- Your employees should know how to do their job thoroughly.
- Performance agreement – If you have well documented policies and procedures, your employees will know exactly what is expected of them.
- Allow your employees to have fun!
- Empower you employees to make the right decision without your interference.