Gatemaster Blog
How to Keep Your Customers’ Online Purchases Safe at Your Attraction
With more and more people making purchases online, attraction owners and operators need to ensure their customers’ online transactions are secure. This is especially true when you consider that many customers may be using their credit cards, debit cards, or other...
Gatemaster NOW! July 2022
Client Spotlight! Congrats to SomerSplash on their second season using the benefits of Mobile Ordering! Somer Splash has been in business since 2006 and is located in Somerset, Kentucky. After an extensive evaluation process, SomerSplash selected Gatemaster as their...
Credit Card Chargebacks: What Amusement Businesses Need to Know
Credit Card Chargebacks: What Amusement Businesses Need to Know As the payments landscape continues to evolve, it is important to understand how a credit card transaction is processed and the liabilities a business may be held responsible for. Certain liabilities,...
Content strategies that engage your guest!
In a highly competitive atmosphere, a consumer can consume up to 5,000 ads per day according to the research firm Yankelovich in 2007. That number is estimated to be between 6,000 to 10,000 in 2021. “The purpose of advertising and branding is to increase awareness of...
Upsell Products on eCommerce for a Better Guest Driven Experience
More and more guests are using mobile devices to buy, allowing for the opportunity to upsell as part of the purchasing path before arrival at your facility. If they know what is available before they arrive this leads to happier interactions with employees and a...
Take the Workout of Season Pass or Membership Processing
What are some ways that we can cut down on season pass and membership processing and enhance the guest experience? At the beginning of each season, many facilities struggle with the long lines associated with guests attempting to process their season pass voucher into...
The Benefits of Offering Vouchers
Vouchers are considered merchandise or admission item that can be redeemed for a specific product or service. Vouchers can help encourage the guest to spend more at the facility. Here are 7 reasons why your business needs offer vouchers products. Personalize your...
Successful Party Booking Made Easy
It’s our duty as the venue of choice to make those special moments simple, easy, and memories that will last a lifetime. I don’t know of any parent who doesn’t want to be present at their child's birthday party. Having a well-structured party gives parents peace of...
Top 3 Hiring Mistakes
Bad Apples will promote everything that is wrong with your business. This leads to a negative company culture and decreases morale. When interviewing an individual, for a position you want to ensure this person fits into the companies’ mission, vision, and values....
The Guest-Driven Experience
Why should you add group sales to your eCommerce?
I am often asked, what are some areas of the eCommerce that are not often used to its fullest. My answer is always the same, group sales! Guests either fill out a form online and wait to get a response or must call in for reservation booking during operating hours...
Top 3 Items Within Your Business Every Greeter Needs to Know
A greeter is anyone who may come into contact with a guest. This could be the ticket booth operator, the ticket taker, sanitation, or the gift shop, cashier. I worked at the admission gate for a private event recently. As the first person, the guest met, I made sure I...
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